In the last few years we’ve seen plenty of evidence that brands, large and small, are at least experimenting with social initiatives. Doing rather than saying. Striving for purpose along with profit. OK, the emphasis may be on the profit part, but at least we’re seeing some positive momentum.
Mega brands have given us Pepsi Refresh and Small Business Saturday. Smaller players have launched programs like Common Threads (Patagonia) and Tom’s recent Marketplace. Why even the big bad Bank of America is getting in on the action with its SuperBowl AIDS Fundraiser featuring Bono.
Research from the likes of Edelman and TBWA confirms that consumers across the globe are more likely to support and recommend brands with a social purpose. Nearly all consumers — 87 percent — think that business should place equal weight on both social and business issues. But only a small percentage — 28 percent — believe that business is doing its share. Clearly there’s plenty of room to do more.
In a presentation (below) to one of my classes at Boston University last week, Kelsey Hodgkin, one of the smartest strategists I’ve ever worked with, framed the current advertising landscape in light of both this emerging trend and the opportunity. Here’s what we learned and discussed.
In the past, as McCann Erickson’s century-old tagline suggested, great advertising gave us the truth well told. At its most powerful, advertising became a cultural force by taking a brand’s character, then expressing it as an ideal in a way that shaped the desires of society.
Note, of course that there’s a lot of liberty one can take with the truth. For example, Marlboro made us all smokers by taking its truth (smoking is a manly habit) and laddering it up to the most basic American ideal (the independent, rugged American male portrayed as a cowboy). Ralph Lauren did something similar, albeit less harmful, with a manufactured truth that got us to believe we could all be Wasps and socialize with each other in Southhampton.
For years, at its best, advertising did more than sell us a product. Look no further than Apple, Nike, VW, Coca Cola or Master Card to realize just how much a great campaign could inform or even inspire a cultural ideal.
But according to Kelsey, and others like Simon Mainwaring, that’s no longer enough. Events like 911, Hurricane Sandy, and The Great Recession — along with its aftermath of increasing income inequality — have combined to challenge our traditional definition of ideals. Was Master Card really enabling emotional memories at a baseball game with our kids? Or coercing us into taking on credit we couldn’t really afford?
Add the impact of technology and social media, which has led to a proliferation of content, reduced attention on the part of consumers, and even an increased pressure on business to be more forthcoming and transparent, and brands have to be in the business of proving their ideals in everything they make, say and do. Which implies they better have some. Manufacturing ideals has become, or soon will be, near impossible.
That doesn’t mean profits are bad. Or even that they aren’t a primary objective. But rather that there has to be a sweet spot where the profit and purpose circles intersect. Right now we see examples that include IBM delivering data that helps cities be smarter. Cheerios helping families connect around mealtime. Coca Cola experimenting with promoting cross cultural unity. Shinola building its entire operation around bringing jobs back to Detroit.
Given an increased interest in brands with a purpose, along with the fact that there’s no shortage of problems in need of solutions, businesses and their marketing partners should work to accelerate momentum behind this movement. As Kelsey suggests, it’s time for brands (and their agencies) to:
Define their long term purpose
Marry it with a genuine social need
Create valuable, shareable experiences
Where do you start? Ask why your (or your client’s) brand exists. Determine the relevant problems you can help solve. Explore innovative and welcoming ways to invite participation from your community of users. Come up with some good answers, put them into effect, experiment and pivot if something doesn’t work and you’re on your way.
Seen any great examples of brand initiatives in this area? Please share.