Collaborating with competitors

22 March, 2010 | Written by edward boches 0 Comments

Ben Malbon, Kat Egan, Mel Exon, John Winsor, Len Kendall, Tim Malbon

Last week at SxSW Ben Malbon, executive director of innovation at BBH and managing partner and founder of BBH Labs, and his brother Tim, founder of London’s Made by Many, assembled 30 worldwide “competitors” to talk about how we might collaborate and innovate together in an effort to not only reinvent the future, but blow up the now.

We gathered at Roy’s, right across from the Convention Center, courtesy of SoDa, which had rented the restaurant for much of the week. There were folks from Agency Net, BBH Labs, Boulder Digital Works, Barbarian Group, Big Spaceship, Cake, Colossal Squid, Exopolis, Golin Harris, Goodby, Silverstein and Partners, Hyper Island, IQ Interactive, Made by Many, McCann, Media Arts Lab, Mullen, Odopod, Rain, Society of Digital Agencies, Struck, Tangerine, Undercurrent and Victors & Spoils.

For many of us, this two hour session, filled with questions, ideas, thoughts on how to work together — all framed in the challenges of social, cultural and technological change — was one of the high points of the week.

The question we asked:  Could a collection of companies join forces to explore a new way of working? Could we get better at leveraging digital technology? Might we find more efficient ways to align agency and client organizations, perhaps eliminating the walls and silos that impede efficiency and agility? Is it possible to resolve all the arguments and debates about whether the campaign is dead while the platform reigns supreme?

Our answer:  Maybe. If we actually try some stuff.

I threw together a recap of the meeting. You can find it in this week’s AdWeek. Enjoy.  If you want, you can even leave a non-anonymous comment.  Either here or there.  As always, thanks for reading and sharing your ideas.  It’s what this blog, social media and digital are all about.

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Andrew Howlett moderator

I was at all the SoDA unconference sessions at Roy's and they were definitely the highlight of my SxSWi experience. Some tempers were flaring and good thoughts being thrown around sometimes recklessly. All things that make for a great session! I'm with Rain, a SoDA agency (where was the love in the post?! You named almost every other SoDA group, but Rain?!? We'll be looking forward to that whole blog post just dedicated to our goodness :) I shared in the sessions a bit of a different take, which was that at Rain, we're not really looking to lead the overall client (at least not yet), we're looking to lead with the agencies on the technology front. We get many ideas and concepts given to us that quite frankly are garbage, or old news. Had we been involved in the idea creation phase, we could have lent our technical expertise and come up with a better digital concept. Several times in the sessions, there was the comparisons to the traditional agencies being the battleships, and the smaller digital agencies being the speed boats. We can turn on a dime, make quick and efficient changes, and adopt new practices or technologies much quicker. However, the speed boat doesn't have the massive fire power of the traditional agencies. I think where the conversation didn't go deep enough, and should have, was that the client NEEDS BOTH! There's tremendous value to have a big battleship on your side, but there's also tremendous value to have a speedy little boat to go places quickly. And in our agencies experience, we're seeing signs of some traditional agencies taking this approach, and others actually resisting it. Clearly the best outcomes are happening in the first scenario. I really hope the SxSW conversation continues, online and off.

edward boches moderator

Andrew, So sorry. Got the list from Ben (blame him) so it was an oversight. Rain is there now. Agree with you on many fronts. 1. Traditional agencies are often slow and stuck in process. Man I can tell you horror stories. They are often not fast. And still think in outbound messages even as they start to believe they are digital. (That's why for me social media is one of the best ways for them to start to get it; speed, responsiveness, iterative thinking, inclusion, etc.) Also agree that it's foolish for agencies of any one kind to believe they can be great at everything. And finally, you are also right on the idea of getting handed "allegedly digital ideas" by agencies that don't get it so the ideas do suck. On the other hand, sometimes your genre of agency doesn't get the brand thing or the objectives. So two different types of agencies are struggling with both mutual appreciation, understanding of each other's mindsets, not to mention platform vs concept, and how to execute. Best solution is to work together and share some successes. Let's figure out how.

edward boches moderator

Ed: I believe that we all want to go from the circle out. Hence the posts and article and the invitation for others to join. There are good discussions and bad. BDWCU seems like a great session. Can't wait to get there. I think that much of this is due to who instigates it. We're all interested in migrating the conversation to new places. Thanks for reading and sharing such a thoughtful reaction.

ed flynn moderator

Let me take this idea of "competitive collaboration" and tip it on it's side and reframe the discussion. Is it more advantageous to us and people outside of the SoDA network to approach this more from an educational angle? I would have loved to have been at this meeting because I would be keenly interested in the perspective of those from Hyper Island. I attended a 2 day workshop at BDWCU in December ( and Edward I know you are doing one in April ) and I left that workshop thinking that it was First brilliant and Second sad that it's really only offered at one slightly remote place every few months. So why was BDWCU brilliant? Well it brought together a wide range of people and skill sets under the common umbrella of digital communication. Then it brought together a number of industry speakers to share their insights and create an open dialogue with not only the attendee's but also the other speakers. The workshop in itself became a collective knowledge share and working collaboration session. Theories were presented, challenged and explored between attendees and speakers. I met and worked with people from academia, broadcast news, product design, brand development and traditional marketing all with the goal of exploring what is possible with digital communication. But then this brings me to the second point. Why is this only happening here at BDWCU? With the wealth of talent scattered all about the globe programs like BDWCU could become critical hubs for this networked knowledge share - if only they can proliferate. I would think that education could be the perfect catalyst for SoDA to expand it's mission of helping us help ourselves. We get the collaboration of our peers by working and teaching with them, and we open ourselves to the possibilities of what we don't know by expanding our reach to those that are thirsty for knowledge. We also get the opportunity to experiment with format, distribution and even R&D. Through education we not only help ourselves and our agencies for the now but we also build the system that could drive major innovation in our future. To sum it all up maybe just looking at collaboration from within a tight circle is not as impactful as collaborating from the circle outwards. I could probably go on for pages here but I'm reminding myself again that this is just a comment box.

Jeff Shattuck moderator

Edward, Call me old-fashioned, but think what's being proposed here would require a holding company structure, and that exists in the form of WPP, etc. And if these guys can't get it right, well, honestly, that;s not saying much, but still, what you propose in this piece is not that different from the dominant business structure we have today. The challenge, in my opinion, is that once you get a bunch of operating companies under one roof, you have to look at how each is performing. Obviously, this does not go unnoticed by the operating companies, so they start to compete and suddenly, the whole notion of a hive mind fails. As it should, honestly. I'm all for collaboration, but to the victors go the spoils and their are always victors, right or wrong. Jeff .-= Jeff Shattuck´s last blog ..If your wife is going to tell you your lyrics still don’t work… =-.

edward boches moderator

Difference is holding companies sometimes force it rather than inspire it. Other times they get it right. The respective parties have to want to do it because they believe there is mutual interest and opportunity. Or are at least open to the fact they can learn from each other are therefore are willing to give. Such was the case with this group.

Sam Reid moderator

We met with the MXM guys a few weeks ago and they mentioned this disruptor meeting. Would have loved to have gotten across to Texas to get involved - but just too busy with the launch of Guided. That said it I would like to offer some views all the same. Obstacles for competitor collaboration are going to be quite complex to decipher for larger and more established setups. The smaller the organisations the more practical most probably. The utopian principle is great, but would everyone contribute equally? Might it not be better to pair with organisations which could loosely be considered competitors but that have substantial differences and the ability to share skills. i.e. The sum of the parts given the combined ability to punch above individual weight. We're teaming up with a bunch of similar but not outright competitors. One of the most interesting perhaps is Jotta.com - This gives us access to the best emerging talent coming from London arts universities. We can plug this is in to our offering as a much bigger resource than our own collective, but for relevant projects (say youth focused brands). There's also a coms planning group we're hooking up with. They offer us sturdy thinking and we offer them a very diverse creative resource. Collaboration is now possible in ways never previously possible and this is awesome but perhaps the most obvious potential is for smaller crews with new view points to combine free from the overbearing influence traditional networks. To create new modular networks with retention of individuality and choice of direction.

edward boches moderator

So much of this is new. It's about trying different things, partnerships, alliances. Agree about the networks. But it all starts with finding others with whom we have compatible beliefs and then being open to sharing, learning, experimenting.

Jeremy Morris moderator

Edward Would have loved to have been there - too busy building my own business and servicing new clients to swan around at SXSW :)) I think Sam hits the nail on the head here. Collaboration in the way you describe is likely to be easier among smaller entities for two reasons - motivation and process. Small businesses or individuals are naturally oriented to working with others - either because they specialize in a small piece of the overall puzzle or because they need others to drive new business opportunities for them. They also have the ability to be more flexible in terms of how they work. Big agencies often have enough trouble working with different departments in their own building let alone (multiple) others. I do actually believe though that the agency of the future will be more of an ecosystem - because the landscape is more complex and because as traditional media declines the benefit of agency scale will diminish in favor of working with the best talent wherever it lives. How we get from here to there might well be answered by initiatives like yours. .-= Jeremy Morris´s last blog ..Comfortably Numb: Too Many Companies Still Aren’t Listening =-.

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